Having doubts?
You´ve reached the right place!
Which Payment Methods do youaccept?
iDeal
Accepted Banks: ABN AMRO Bank, BNP Paribas, PPRO, Rabobank, SNS Bank, and ING.
Process: The iDeal payment process mirrors internet banking, ensuring familiarity.
Security: Payments adhere to the strict security requirements of your bank.
Important Note: Please refrain from making payments to YourLookBook.nl directly from your own bank account.
Credit Cards
Accepted Cards: VISA, MasterCard, and American Express.
Security: Your information is safeguarded against third-party access.
Debit Process: The invoice amount will be debited from your account within 4 days after placing the order.
PayPal
Safe and Fast: PayPal provides a secure and fast way to pay online without sharing your financial information.
Account Requirement: You need a PayPal account to use this service.
Payment Options: Choose to pay with a credit card, from your bank account, or with your PayPal credit at no extra cost.
Security Measures: Your email address and PayPal password are the only required details, ensuring the safety of your information and purchases.
Klarna
- Smooth Checkout: Klarna offers a hassle-free and flexible payment experience.
- Pay Later: Choose to pay for your purchases later, allowing you to try before you buy.
- Installments: Split your payment into manageable installments for added convenience.
- Security: Klarna ensures the security of your payment information during the entire transaction process.
Shop confidently at YourLookBook.nl with our secure and reliable payment options. If you have any questions or concerns, feel free to contact our customer support team for assistance. Happy shopping!General Information:
VAT Inclusion: All prices on YourLookBook.nl include VAT.
Price Accuracy: YourLookBook.nl strives to list correct item prices in the webshop. The price in the shopping bag takes precedence, even if it differs from other webshop pages.
Order Handling: The order date is considered the purchase date on your credit card statement.
Random Order Checks: Your Lookbook performs random checks on orders with high invoice amounts to ensure secure payments, prevent misuse, and deter fraud.
How can I place an order?
Click on the product of your choice and choose the right size, color, and quantity, if needed.
Click on the “Add to My Bag” button to move the item to your shopping bag.
When you’ve finished shopping, click on the shopping bag in the top right corner of the screen. An overview of your order will appear, in which you can change your items, if needed.
Sign in if you already have an account, or else, fill out your address information.
Important is to select your country before entering your postal code, otherwise it will not recognise your address. Next, choose your preferred shipping method and your preferred delivery time.
Choose a payment method and complete your order.
IS MY PRODUCT RESERVED AS SOON AS I PLACE IT IN MY SHOPPING BAG?
No. The products will only be reserved for you when the payment is complete.
I RECEIVED THE INCORRECT/FAULTY ORDER
If you believe you have received the incorrect item or an item with a fault, please please contact us at hello@yourlookbook.amsterdam with an image of the garment and fault along with your order number.
I DIDN'T RECEIVE MY CONFIRMATION ORDER
Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there.
Still no luck? Not to worry, just shoot us an email at hello@yourlookbook.amsterdam so we can help locate this for you.
I RECEIVED AN EMAIL THAT THE GARMENT I REQUESTED WAS BACK IN STOCK BUT WHEN I GO TO PURCHASE IT, IT HAS ALREADY SOLD OUT.
Our items are here for a good time not a long time. Once a garment or size is sold out you are encouraged to enter your email address be to emailed as soon as one comes back online. Due to the popularity of the sizes, styles may sell out within minutes if only one size has been re stocked. If in doubt your favorite Your Lookbook piece might sell out when trying to find the perfect fit, you can always purchase two different sizes and return the size that was not suited.
DO YOU SELL DIGITAL GIFT CARDS?
Digital gift cards purchased online are sent to the email address provided on the order as a digital gift card. Digital gift cards cannot be redeemed for cash and cannot be returned or canceled.
Returns
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I HAVE A FAULT WITH MY ITEM. WHAT DO I DO?
We hope you never receive a faulty product. However, if something you received is not in perfect condition, please submit your return via email with your order number, images of the fault and a short description to hello@yourlookbook.amsterdam.
YOUR LOOKBOOK offers a 3-month warranty period on all of our pieces. This does not include reasonable wear-and-tear or items damaged by not following the recommended garment care process.
If you received a faulty item, YOUR LOOKBOOK will cover the cost of the return postage.
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HOW DO I RETURN?
Items can only be returned within the return period of 14 days starting from the day you receive your order. Within this period you can review and try on your order.
To complete your return, we require a receipt or proof of purchase. To return your product, you should ship your product with the original purchase receipt and the completed return form.
Return the item to the following address:
YOUR LOOKBOOK
Lutmastraat 31 - 1
1072 JM Amsterdam
The Netherlands -
DO YOU DO EXCHANGES?
Unfortunately we do not provide an exchange service. If you have purchased a full priced item you can request a refund or store credit for your return which you can use towards re-purchasing your exchange size or garment. If you are returning a sale item, you can select a store credit for your return and you will receive a digital gift card for your store credit which you can use at checkout to repurchase your exchange size or garment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items must be unworn, unwashed and tags must be attached. Items can not be stained by make up or have other signs of wear after trying them on. Earrings & lingerie can not be returned due to hygienic reasons. If you wish to return these items,the packaging must be unopened.
Failure to comply with the terms of our return policy will result in us not being able to give you a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lookbook.amsterdam
Shipping
WHAT ARE THE DELIVERY COSTS WORLDWIDE?
We strive toward a worldwide delivery of the products that are purchased through our website. Below you'll find an overview of the minimum postage costs.
Country
Shipping Costs
The Netherlands
EUR 6.95
Austria
EUR 11.50
Belgium
EUR 6.95
Bulgaria
EUR 29.50
Croatia
EUR 29.50
Cyprus
EUR 25
Czech Republic
EUR 25
Denmark
EUR 11.00
Estonia
EUR 29.50
Finland
EUR 19.50
France
EUR 12.50
Germany
EUR 6.95
Greece
EUR 25
Hungary
EUR 25
Italia
EUR 15.50
Latvia
EUR 25
Liechtenstein
EUR 11.50
Lithuania
EUR 25
Luxembourg
EUR 6.95
Malta
EUR 25
Monaco
EUR 12.50
Norway
EUR 22.50
Poland
EUR 25
Portugal
EUR 25
Romania
EUR 29.50
Slovakia
EUR 25
Slovenia
EUR 25
Spain
EUR 18.50
Sweden
EUR 15.50
Switzerland
EUR 21.50
United Kingdom
EUR 12.50
United States
EUR 29.50
Other countries Europa
EUR 25.00
Rest of the world
EUR 29.50
HOW LONG DOES DELIVERY TAKE?
Orders within The Netherlands
3 Working Days (if ordered before 14PM Monday - Saturday)
When ordered after 14:00 on Friday, or when ordered on Saturday/Sunday, your order will be delivered the next Tuesday
NL Next Day Delivery
Next Day (if ordered before 14PM) on working days
Europe
2-12 working days for orders within Europe, depending on your country.
Standard International
14 working days (Excludes Sat/Sun)
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.
You may receive a next day delivery dispatch email as late as 12:30 am on the day your delivery is expected
* If you have not received your order within 8/12 days please contact us at hello@yourlookbook.amsterdam.
ARE DUTIES AND TAXES INCLUDED IN MY ORDER TOTAL?
If you are located outside of EU countries, you may have to pay the duties & customs fees to receive your order. We advise you to contact your local DHL to be informed of what these charges may be if you have any concerns before placing your order. YOUR LOOKBOOK does not cover these charges.
HOW DO I UNSUBSCRIBE TO THE NEWSLETTER?
You can always unsubscribe to the newsletter. Click in the top right corner on LeJournal and choose UNSUBSCRIBE in the left menu. If you fill out this form and send it, you are automatically unsubscribed to the newsletter. Your details will be stored in our database, but we are obviously not using them. If you want your details to be completely removed from our database, you can let us know through your contact form.
Something still on your mind?
We would love to help you out! Please send us an email at hello@yourlookbook.amsterdam