Refund policy
Return Policy
Return Period:
The Consumer has the right to return a product to Your Lookbook within 14 days after delivery for any reason.
Condition of Returned Products:
The right to annul the Sales agreement applies only to products returned in the same condition as received. Returned goods are accepted only when the product packaging is intact.
Return Costs:
The costs of the return are at the Consumer's own expense.
Refund Process:
Your Lookbook will transfer the paid amount to the Consumer's bank account (in case of payment through iDEAL) or instruct the credit card company to transfer the amount within 30 days after receiving the returned product in good condition. This includes a reduction of the invoiced postage costs.
Return Requirements:
The Consumer must return all instructions, documents, and packing materials. Damaged or improperly returned products will not be reimbursed. The Consumer is required to take reasonable care of the product(s) while in possession.
Non-Returnable Products:
The right to annul the Sales agreement does not apply to:
- Items not in the original state and/or packing
- Items without the original return tag attached
- Worn/used items
- Underpants (for hygienic reasons)